1、 Regular visits or follow-up visits to understand the usage of guest equipment; Or customers can proactively call our company to report equipment malfunctions.

2、 Our dedicated customer service personnel handle and understand the specific situation of the customer's equipment malfunction. Based on the situation, first troubleshoot the issue via phone.

3、 If the fault is significant or the customer is urgent and cannot be resolved or eliminated by phone, it is necessary to distinguish between local and remote situations to arrange maintenance matters:

1. In the same city:

(1) Arrange a professional engineering maintenance department to handle it. The Engineering Maintenance Department has received a plan to arrange maintenance personnel to the customer's site based on the urgency of the situation and the status of the remaining manpower. Before departure, the customer service personnel will contact the customer and inform us of the contact information and departure status of our maintenance personnel.

(2) Carry out on-site maintenance to eliminate faults.

(3) The customer signs the repair document and provides an evaluation.

2. Remote:

(1) Experienced technicians will first determine the cause of the product equipment malfunction, arrange for express delivery of spare parts, and have customer engineering personnel replace them.

(2) If replacing spare parts still cannot solve the problem, our company will dispatch orders to local after-sales service outlets for on-site diagnosis and repair in areas where we have after-sales service outlets. If there are no branches or the branches have not been covered yet, our company will arrange for our engineering and technical personnel to come to the site for maintenance (this situation may cause some delay).

(3) Customers evaluate the service results and quality.