The maintenance period starts from the date of completion and acceptance. The free maintenance period is 12 months, calculated from the date of acceptance after the equipment installation is completed.



All materials, equipment, and processes provided under this project contract come with standard warranties. If there are any defects in the equipment, improper materials, poor craftsmanship or design problems, our company will provide free maintenance and make timely remedies. Remedial work also includes damage to surfaces, materials, and other systems caused by the aforementioned issues. During the warranty period, if our company receives written notification from the consulting engineer or the legal representative of the owner that any part of the equipment has malfunctioned, we will promptly replace the affected parts. Our company guarantees that all items under this specification manual are produced perfectly, with high-quality accessories and good craftsmanship.



Any quality problems that occur during the warranty period must be reported to the site within 24 hours upon receiving notification from the owner or property management. Daily problems need to be resolved within 48 hours, and major problems need to be reported for handling within 48 hours. The handling should be completed according to the approved time of the owner or property management unit. If the repair time exceeds 72 hours, temporary replacement products should be provided to ensure normal meal supply in the kitchen. If our company fails to provide maintenance plans on time or does not execute them as planned, the property management has the right to directly entrust a third party to carry out maintenance, and all related expenses incurred will be deducted from the quality guarantee deposit of the responsible unit. Our company fully considers the spare parts that need to be replaced during the warranty period to meet the requirements of warranty service time.



During the warranty period, if the same equipment malfunctions and affects normal use more than 5 times within one month, the equipment will no longer be repaired and our company will replace it with a product of the same specification and model free of charge. If our company fails to provide replacement products on time, the property management has the right to directly entrust a third party to replace the equipment, and all related expenses incurred will be deducted from our company's warranty deposit.